Shipping policy
Effective Date: 6th June 2025
Company: Neurospicy London Ltd
Website: www.neurospicylondon.com
🚚 Order Processing & Fulfilment
Most of our products are made to order, especially for you. That means we don't hold stock — your item is printed and shipped directly from our production partners (like Printful, Printify, or BookVault) once your order is placed.
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Processing time: 2–5 business days
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Shipping time: Varies by location (see below)
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You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.
🌍 Estimated Delivery Times
| Region | Delivery Estimate |
|---|---|
| UK | 3–7 business days |
| Europe | 5–10 business days |
| USA & Canada | 7–12 business days |
| Australia/NZ | 7–14 business days |
| Rest of World | 10–20 business days |
Note: Times may vary depending on the item and fulfilment location.
📦 Multi-Item Orders
If you’ve ordered multiple items, they may ship separately — especially if they’re produced by different fulfilment partners. You won’t pay extra for this.
🛃 Customs & Import Fees
For international orders (outside the UK), customs duties or taxes may apply depending on your country. These are your responsibility as the customer.
❌ Lost, Delayed, or Damaged Orders
We use trusted couriers, but sometimes things go wrong.
If your item hasn’t arrived within the expected timeframe, or arrives damaged:
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Please email support@neurospicylondon.com with your order number and any photos or tracking info.
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We’ll investigate and, where appropriate, send a free replacement or issue a refund.
🔁 Returns
Due to the custom-made nature of our products, we do not accept returns unless the item is faulty. Please review our Returns & Refunds Policy for more information.